Refund & Cancellation Policy

Last updated: December 2024

At MOBILE WORLD, we strive to provide excellent products and services. This Refund & Cancellation Policy outlines the terms and conditions for returns, refunds, and cancellations.

Customer Satisfaction: Your satisfaction is our priority. We are committed to resolving any issues with our products or services promptly and fairly.

1. General Policy

All refunds and cancellations are subject to the terms outlined in this policy. We reserve the right to modify this policy at any time, and changes will be effective immediately upon posting on our website.

2. Product Returns

2.1 Return Eligibility

Products may be returned under the following conditions:

Return request made within 7 days of purchase
Product is in original condition with all accessories
Original packaging and documentation included
Product has not been used or damaged by customer
Valid proof of purchase provided

2.2 Non-Returnable Items

The following items cannot be returned:

Customized or personalized products
Software and digital downloads
Products damaged by misuse or negligence
Items without original packaging
Products purchased more than 7 days ago

2.3 Return Process

Step 1: Contact Us

Contact our customer service team at +91 9949473954 or email contact@mobile-world.shop to initiate a return request.

Step 2: Return Authorization

We will provide you with a Return Authorization Number (RAN) and return instructions.

Step 3: Package and Ship

Package the item securely with all original accessories and ship to our address using the provided RAN.

Step 4: Inspection and Refund

Upon receipt, we will inspect the item and process your refund within 5-7 business days.

3. Refund Policy

3.1 Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

Cash purchases: Cash refund at store
Card payments: Refund to original card
Digital wallets: Refund to original wallet
Bank transfers: Refund to original account

3.2 Refund Timeline

Cash refunds: Immediate at store
Card refunds: 5-7 business days
Digital wallet refunds: 2-3 business days
Bank transfer refunds: 3-5 business days

3.3 Partial Refunds

Partial refunds may be issued in the following cases:

Product returned with minor damage
Missing accessories or documentation
Product used beyond normal inspection

4. Service Cancellations

4.1 Repair Service Cancellations

Repair service cancellations are subject to the following terms:

Cancel before work begins: Full refund
Cancel after work begins: Refund minus labor costs
Parts ordered: Refund minus parts cost and restocking fee

4.2 Installation Service Cancellations

Installation service cancellations:

Cancel 24 hours before appointment: Full refund
Cancel less than 24 hours: 50% refund
No-show: No refund

5. Warranty Claims

5.1 Manufacturer Warranty

Products covered under manufacturer warranty will be handled according to the manufacturer's terms. We will assist in processing warranty claims.

5.2 Service Warranty

Our repair services come with a 90-day warranty covering:

Workmanship defects
Parts failure (if parts provided by us)
Re-repair of the same issue

Note: Service warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.

6. Exchange Policy

6.1 Product Exchanges

Product exchanges are available under the following conditions:

Exchange request within 7 days of purchase
Product in original condition
Price difference paid if exchanging for higher value item
Refund issued if exchanging for lower value item

6.2 Defective Product Exchanges

Defective products may be exchanged immediately with valid proof of purchase and defect verification.

7. Shipping and Handling

7.1 Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

7.2 Restocking Fees

A restocking fee of 10% may apply to returns of non-defective items, excluding the following:

Defective products
Wrong items shipped by us
Returns within 24 hours of purchase

8. Special Circumstances

8.1 Force Majeure

We are not liable for delays or inability to process returns/refunds due to circumstances beyond our control, including:

Natural disasters
Government restrictions
Transportation disruptions
Banking system issues

8.2 Fraud Prevention

We reserve the right to investigate and refuse returns/refunds if we suspect fraudulent activity or abuse of our return policy.

9. Customer Responsibilities

Customers are responsible for:

Providing accurate information for returns/refunds
Properly packaging items for return
Using appropriate shipping methods
Maintaining proof of purchase
Following return instructions provided

10. Dispute Resolution

10.1 Internal Resolution

We encourage customers to contact us directly to resolve any issues with returns or refunds. Our customer service team is committed to finding fair solutions.

10.2 Escalation Process

If you are not satisfied with our resolution, you may:

Request to speak with a manager
Submit a written complaint
Contact consumer protection authorities

11. Contact Information

For returns, refunds, or cancellations, please contact us:

MOBILE WORLD
Address: 00, HAJIPUR, M.G. ROAD, HAJIPUR, M.G. ROAD, KHAGARIA, Khagaria, Bihar, 851204
Phone: +91 9949473954
Email: contact@mobile-world.shop
Business Hours: Monday - Saturday, 9:00 AM - 8:00 PM

Customer Service Promise: We are committed to resolving all return and refund requests within 48 hours of receipt. Your satisfaction is our guarantee.

12. Policy Updates

This Refund & Cancellation Policy may be updated from time to time. We will notify customers of significant changes through our website or direct communication. Continued use of our services after policy updates constitutes acceptance of the new terms.

For any questions or clarifications regarding this policy, please don't hesitate to contact our customer service team.